Contact Us
Email is the only way to reach this site: info@kaikouradolphintours.com. There is no phone and no office address, and nothing on kaikouradolphintours.com is run from a counter or a shop front.
Who To Contact For What
Kaikoura Dolphin Tours compares tours it does not operate, so the fastest fix for a booking problem is rarely an email here. Write to the address above for:
- Questions about the site itself, such as how the tours are compared or what a page means.
- Corrections, if a price, duration or tour detail looks wrong on a page.
- Partnership and press enquiries.
What To Include In An Email
A short message works. Include the exact tour name as it appears on the page, what you saw that looked wrong or unclear, and a return address for the reply. If the question is about a price, name the tour rather than sending a screenshot, since the tour name is enough to find the record.
What The Site Cannot Do
Every tour listed on this site is sold on a third-party booking platform, and the site has no access to those bookings. It cannot:
- Change, cancel or move a booking.
- Issue a refund or check whether a payment went through.
- Confirm a departure or say whether a tour is going ahead in the weather on the day.
- Pass a message to a guide or tour operator.
Where To Take Booking Problems
For anything you have paid for, go to the booking platform you booked on, or to the operator named on the booking page. The operator decides departures, weather calls and refunds, and the platform handles the payment side. The site can only point you to the right tour name to quote.
The Address
Again: info@kaikouradolphintours.com. Please do not send payment card details, copies of ID, or booking confirmations. None of that is needed to answer a question about these pages, and email is not a secure way to send it.